Shipping and Returns
FULFILLMENT
- On-hand items are fulfilled or shipped out within 24-48hrs.
- Custom orders are fulfilled or shipped out in 2 weeks.
SHIPPING
- Complimentary USPS Shipping
- Fully Insured
- Incorrect address disclaimer: It is the responsibility of the customer to provide the correct shipping address. We are not responsible if your package is lost in transit or if your package is shipped back to us due to incorrect or undeliverable address. If the address provided is incorrect, we cannot ship a new package until the original package has been located. If your shipping address is incorrect please email us at dandelyn@dandelynspearls.com as soon as possible so we can update the address before your package ships out. We will do our very best to make the change, however, we cannot guarantee that we will be able to do so.
- Subject to Import and Duty Taxes for International Shipments and is solely the responsibility of the customer.
RETURNS
- Returns & Exchanges: We do not accept returns and only offer exchanges or store credit. You are responsible for the cost of return shipping back to us. Contact us right away with any concerns, because we want you to be absolutely satisfied with your purchase. Non-custom, unworn, undamaged pieces must be exchanged within 14 days of receipt (based on USPS timestamp date received). All custom orders are FINAL sale. Items purchased on sale or items used with a promo code are FINAL sale.
- Custom orders/made to order items - all sales final. Custom orders include ALL Pearl Bangles. This also include all custom made Bracelets, Rings, Necklaces, Earrings or any other custom made design. Made to order designs are one of a kind! They can not be exchanged or returned.